CUSTOMER CARE

Send us an e-mail or call us on the toll-free number 1-877-505-9669 - Monday through Friday from 9 a.m. to 11 p.m. EST, excluding holidays.

If you need to find an immediate answer to your question, we suggest you to consult the Customer Care area. If you do not find the information you are looking for, you can contact our Customer Care in the following ways:

By phone
You can call us on the toll-free number 1-877-505-9669. The service operates Monday through Friday from 9 a.m. to 11 p.m., excluding holidays.

By e-mail

Complete the form below to send us a message. We will reply to your questions Monday through Friday from 9 a.m. to 11 p.m., including holidays.
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N.B. When you e-mail us, please do not include any credit card information because the e-mail system is not protected.

Your personal information will be processed by YOOX S.p.A., with registered office at Via Nannetti 1, 40069 Zola Predosa (BO), Italy (“YOOX”), the Data Controller, exclusively to answer your request for information. Your data will be processed by the personnel responsible for managing the website and providing related services, the specific services referred to in your request, information systems.

Consult our Privacy Policy for information on the data processors and your rights according to article 7 of Italian legislative decree 196/2003.