CUSTOMER CARE

Send us an e-mail or call us at the toll-free number 0800 046 3688 - Monday to Friday, from 8 a.m. to 8 p.m. GMT, excluding holidays.

Refund times

Your return will be processed within 3 working days from the delivery date at our warehouse. We will then immediately request your refund and send you a confirmation e-mail.

Cards: Your refund will be issued within 7 working days from when you receive our confirmation e-mail. The necessary time for the amount to show on your Card depends on your Card Company’s policies. You can check your refund on your online account or by contacting your Card issuer. The currency date for the credit will coincide with the date of the original payment, therefore you will not be charged any interest fees.

PayPal: The refund will be visible within 24 hours from when you receive your confirmation e-mail.

Cash on delivery: Your refund will be issued through wire transfer to a Bank Account. Please enter your Bank Account details (Account holder, BIC/SWIFT and IBAN codes) in the online Return Form. Our Bank usually issues refunds within 5 working days from our request. The refunded sum should be shortly visible on your Statement. You can check your refund on your online banking account or by contacting your Bank.

Moneyoox: Your refund will be available in your MYOOX within 24 hours from when you receive your confirmation e-mail. Check our Moneyoox section for further information.