CUSTOMER CARE

Send us an e-mail or call us on the toll-free number 1-877-505-9669 - Monday through Friday from 9 a.m. to 11 p.m. EST, excluding holidays.

Return Form

You can return one or more products within 20 days from when you received your order.

Insert the number of the order you wish to return.

Order Number CONTINUE


BEFORE YOU RETURN:
  • make sure all products are exactly as you received them, with the identification tag and seal still attached (read more on "Return conditions")
  • prepare your package for return shipping within 20 days from the delivery date of your order. You will find instructions for return shipping at the end of this Form.


YOOX reserves the right to refuse returns that are shipped after the 20-day grace period has expired or that are not in the same condition as you received them.