Returns and Refunds

You can return any item purchased on yoox.com within 28 days of the delivery date. Here’s how:

1. Fill out the Return Form in order to get a Return Number.
2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
3. Fill out 2 copies of the that came with your parcel. If the forms are not complete, the package will not pass Customs and will be returned to you.
4. Use the pre-printed and pre-paid Return Label included in your order for easy return shipping.
5. Drop your package off at your local Alternatively, if you’d prefer to have your return collected, you can book a free collection with DHL online. Please go to , click ‘Ship’ and select ‘Schedule a Pickup’.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

For further information on the conditions for exercising your right to return, please see the Legal Area.

We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.

The time needed to process your refund may vary based on the used:

Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

Cash on Delivery: Your refund will be issued through wire transfer to a local bank account that should be indicated in the Return Form. You will see the refund in your account within 30 business days of the Return Confirmation email. Please ensure your bank account is registered in the same country that the order was placed.

Please note that this payment method might not be available in your city. If this is the case, it will not be possible to select at checkout.