You can return any item purchased on yoox.com within 28 days of the delivery date. Here’s how:
- Fill out the Return Form in order to get a Return Number.
- Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
- Fill out 2 copies of the
that came with your parcel. If the forms are not complete, the package will not pass Customs and will be returned to you.
- Use the pre-printed and pre-paid Return Label included in your order for easy return shipping.
- Drop your package off at your local
Alternatively, if you’d prefer to have your return collected, you can book a free collection with DHL online. Please go to , click ‘Ship’ and select ‘Schedule a Pickup’.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
For further information on the conditions for exercising your right to return, please see the Legal Area.