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Shipping Times and Costs

You will not need to pay any duties and taxes owed to local authorities.

DHL is our courier for all shipments. Our warehouse in Italy will prepare your order and ship it to our Dubai distribution center. You will receive an email containing your Tracking Number once your package has been shipped from our Dubai distribution center.

Our Dubai distribution center is closed for these . Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.

For customs purposes, you might be contacted by your local courier company (DHL) via phone or SMS prior to the delivery of your YOOX order. If required by local customs, you will be asked to verify your identity, by providing your ID number and validity date found on your government issued identity card. If you do not have a government issued identity card, you may also provide your passport number and expiry date as a suitable verification method.

Shipping Restrictions

At this time we are unable to ship orders to General Delivery, P.O. Boxes, Poste Restante. Orders made to any of these addresses will be canceled.

We deliver to over 100 countries around the world. The delivery address of your order must match the country site on which you place your order. Orders made from a different country site than the delivery address will be automatically canceled. Please select the correct country site for your order from the link in the corner of every page.

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