You can return any item purchased on yoox.com within 30 days of the delivery date. Here’s how:
- Fill out the Return Form in order to get a Return Number.
- Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
- Fill out 3 copies of the
that came with your parcel. If the forms are not complete, the package will not pass Customs and will be returned to you.
- Use the Return Label included with your order for easy shipping. A flat Return Fee of USD 15.00 will be automatically deducted from your refund. No Return Fee is applied to Brunei, Hong Kong, Indonesia, Macau and Vietnam orders.
Due to merchandising restrictions, all returns must be shipped from the same country/region they were purchased from.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
For further information on the conditions for exercising your right to return, please see the Legal Area.