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FAQ

Ordering on yoox.com

To make purchases on yoox.com you do not need to register; however, we suggest you create an account to access exclusive areas and services dedicated to our customers.

Item search

Discover new trends and the most interesting designers directly from our Home Page selections, by choosing a designer or category from the navigation menu, or by using the website's internal search.

Product information

On each product page, you will find all available sizes and colors, a description and the composition of the item, and when applicable, whether availability is limited or if it is the last one available in the warehouse. Click on the product image to zoom in and see all of the details.

How to order

  1. From the item page, select the desired color and size of the product
  2. Add the product to your Shopping Bag
  3. Once you have finished shopping, click the "Proceed to Checkout" button in your Shopping Bag
  4. Enter your email and your shipping address
  5. Select a and a
  6. Check that the information you entered is correct and click "Purchase Now" 
     
    You will receive a confirmation email shortly after with the details of your order. From this moment on, our warehouse will take care of everything and as soon as the order ships, we will notify you with another confirmation email.

Shipping Times and Costs

Any duties and import taxes you may be required to pay at delivery will be calculated and added to your order total before you check out. UPS is our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our U.S. distribution center.

Our warehouse is closed for these . Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.

Return Policy

You can return any item purchased on yoox.com within 60 days of the delivery date. Here’s how:

return process image

  1. Fill out the Return Form.
  2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
  3. Fill out the 3 copies of the that came with your parcel. Put the 3 copies in the plastic envelope and attach it to the outside of the parcel. If the forms are not complete, the package will not pass Customs and will be returned to you.
  4. Use the UPS Return Label included with your order for easy shipping. We will deduct a flat Restocking Fee of USD 5.00 for each returned item from your refund.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

Items such as Final Sale, Vintage and Clearance items, Underwear, Swimwear, Sunglasses and Fragrance cannot be returned.

For further information on the conditions for exercising your right to return, please see the Legal Area.

Shipping Restrictions

At this time we are unable to ship orders to General Delivery, P.O. Boxes, Poste Restante. Orders made to any of these addresses will be canceled.

We deliver to over 100 countries around the world. The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically canceled. Please select the correct country site for your order from the link in the corner of every page.

Refunds

We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.

The time needed to process your refund may vary based on the used:

Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.

Where is my return?

You can check the status of your return at any time on the Follow your Return page.

Kids

Consult our size chart to find the best fit for you.
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