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Returns and Refunds

Return Policy

You can return any item purchased on yoox.com within 60 days of the delivery date. Here’s how:

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  1. Fill out the Return Form.
  2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
  3. Fill out the 3 copies of the that came with your parcel. Put the 3 copies in the plastic envelope and attach it to the outside of the parcel. If the forms are not complete, the package will not pass Customs and will be returned to you.
  4. Use the UPS Return Label included with your order for easy shipping. We will deduct a flat Restocking Fee of USD 5.00 for each returned item from your refund.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches our warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

Items such as Final Sale, Vintage and Clearance items, Underwear, Swimwear, Sunglasses and Fragrance cannot be returned.


For further information on the conditions for exercising your right to return, please see the Legal Area.

Refunds

We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.

The time needed to process your refund may vary based on the used:

Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.

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