Ordering on yoox.com
To make purchases on yoox.com you do not need to register; however, we suggest you create an account to access exclusive areas and services dedicated to our customers.
Discover new trends and the most interesting designers directly from our Home Page selections, by choosing a designer or category from the navigation menu, or by using the website's internal search.
On each product page, you will find all available sizes and colours, a description and the composition of the item, and when applicable, whether availability is limited or if it is the last one available in the warehouse. Click on the product image to zoom in and see all of the details.
How to order
- From the item page, select the desired colour and size of the product
- Add the product to your Shopping Bag
- Once you have finished shopping, click the "Proceed to Checkout" button in your Shopping Bag
- Enter your email and your shipping address
- Select a and a
- Check that the information you entered is correct and click "Purchase Now".
If you are paying with a credit card, before completing your purchase you may be asked for a secondary authentication in order for your payment to be authorised. In this case, you will need to insert a one-time password, an SMS code, or another authentication method, in accordance with the established procedures of the credit card provider.
You will receive a confirmation email shortly after with the details of your order. From this moment on, our warehouse will take care of everything and as soon as the order ships, we will notify you with another confirmation email.
Shipping Times and Costs
Any duties and import taxes you may be required to pay at delivery will be calculated and added to your order total before you check out. There are no extra costs at delivery.
UPS is our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our Italian warehouse.
Our courier delivers from Monday to Friday during business hours and will make one delivery attempt to the shipping address indicated while placing the order. Should this not be possible, the parcel will be delivered to the nearest UPS Access Point. For more detailed information on delivery methods, see the .
Our warehouse is closed for these . Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.
yoox.com accepts the following payment methods:
Credit Card: Visa, MasterCard, American Express.
The total will be charged to your card when the order is shipped. Your card will be charged in Euros.
yoox.com features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
PayPal: Shop easily online without having to enter your credit card details on the website.
Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 100 days of delivery date.
Fill out the Return Form, choose the “Exchange” option and select a replacement size and/or color from those available. We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order.
You will receive a Shipping Confirmation email when the package has been dispatched. You can exchange the size and/or color of an item one time only, but you can always return it by following the instructions in our .
At this time we are unable to ship orders to General Delivery, P.O. Boxes, Poste Restante, Svalbard and Jan Mayen Islands. Orders made to any of these addresses will be cancelled.
We deliver to over 100 countries around the world. The delivery address of your order must match the country site on which you place your order. Orders made from a different country site than the delivery address will be automatically cancelled. Please select the correct country site for your order from the link in the corner of every page.
We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.
The time needed to process your refund may vary based on the used:
Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.
Where is my return?
You can check the status of your return at any time on the Follow your Return page.