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Shipping

Shipping Times and Costs

Any duties and import taxes you may be required to pay at delivery will be calculated and added to your order total before you check out. There are no extra costs at delivery.

UPS is our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our Italian warehouse.


Our courier delivers from Monday to Friday during business hours and will make one delivery attempt to the shipping address indicated while placing the order. Should this not be possible, the parcel will be delivered to the nearest UPS Access Point. For more detailed information on delivery methods, see the .

Our warehouse is closed for these . Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.

Retrait en boutique

YOOX offers you the possibility to pick up the items you ordered online for free in a store.

During the order process select "Retrait en boutique" and choose which store you'd like to have your order delivered to. You will receive an email as soon as your order is ready to be picked up in store.

In order to pick up your order, you will need to bring with you:

  • Valid ID
  • Shipping confirmation email (printed or on a mobile device).

If someone is collecting an order on your behalf, they must bring:

  • Copy of your valid ID
  • Valid ID of the person collecting
  • Shipping confirmation email (printed or on a mobile device)
  • .
     

If the order is not picked up within 15 days of delivery to the store, the order will be returned to our warehouse and we will issue a refund.

At the moment the service is available in the following stores:

Shipping Restrictions

At this time we are unable to ship orders to General Delivery, P.O. Boxes, Poste Restante, Svalbard and Jan Mayen Islands. Orders made to any of these addresses will be cancelled.

We deliver to over 100 countries around the world. The delivery address of your order must match the country site on which you place your order. Orders made from a different country site than the delivery address will be automatically cancelled. Please select the correct country site for your order from the link in the corner of every page.

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