Returns and Refunds

You can return any item purchased on yoox.com within 30 days of the delivery date. Here’s how:

1. Fill out the Return Form in order to get a Return Number.
2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
3. Use the Return Label included with your order for easy shipping. A flat Return Fee of USD 15.00 will be automatically deducted from your refund. No Return Fee is applied to Brunei, Hong Kong, Indonesia, Macau and Vietnam orders.

Due to merchandising restrictions, all returns must be shipped from the same country/region they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

For further information on the conditions for exercising your right to return, please see the Legal Area.

We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.

The time needed to process your refund may vary based on the used:

Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.
The PayPal option is available only for customers from Hong Kong, SAR of China, Australiaand Singapore.