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FAQ

Ordering on yoox.com

To make purchases on yoox.com you do not need to register; however, we suggest you create an account to access exclusive areas and services dedicated to our customers.

Item search

Discover new trends and the most interesting designers directly from our Home Page selections, by choosing a designer or category from the navigation menu, or by using the website's internal search.

Product information

On each product page, you will find all available sizes and colours, a description and the composition of the item, and when applicable, whether availability is limited or if it is the last one available in the warehouse. Click on the product image to zoom in and see all of the details.You will also see if the item is sold by YOOX or one of our partners.

How to order

  1. From the item page, select the desired colour and size of the product
  2. Add the product to your Shopping Bag
  3. Once you have finished shopping, click the "Proceed to Checkout" button in your Shopping Bag
  4. Enter your email and your shipping address
  5. Select a and a
  6. Check that the information you entered is correct and click "Purchase Now".

If you are paying with a credit card, before completing your purchase you may be asked for a secondary authentication in order for your payment to be authorised. In this case, you will need to insert a one-time password, an SMS code, or another authentication method, in accordance with the established procedures of the credit card provider.

You will receive a confirmation email shortly after with the details of your order. As soon as your order is sent, you will receive one or more Shipping Confirmation emails.

Shipping Times and Costs




Our courier delivers from Monday to Friday during business hours and will make one delivery attempt to the shipping address indicated while placing the order. Should this not be possible, the parcel will be delivered to the nearest UPS Access Point. For more detailed information on delivery methods, see the .

Our warehouse is closed for these . Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.

If your order contains items sold by our partners, please contact the partner in question directly to check which days shipping and delivery do not occur.

About YOOX Partners

In order to offer our customers an ever more complete shopping experience, YOOX has expanded its assortment with a wide range of pre-owned products and accessories. These are offered in collaboration with selected partners.

For more information about pre-owned products, .

To find information about how to order, receive or return items sold by our partners, please read our FAQs.

Shipping Restrictions

At this time we are unable to ship orders to General Delivery, P.O. Boxes, Azores, Madeira, the Faéroér Islands, Greenland, Aland Island, the Holland Antilles, Poste Restante. Orders made to any of these addresses will be cancelled.

We deliver to over 100 countries around the world. The delivery address of your order must match the country site on which you place your order. Orders made from a different country site than the delivery address will be automatically cancelled. Please select the correct country site for your order from the link in the corner of every page.

Refunds

We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.

The time needed to process your refund may vary based on the used:

Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.

Please bear in mind that returned items may be processed at different times and refunds may arrive separately.

Where is my return?

You can check the status of your return at any time on the Follow your Return page.

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