To make purchases on yoox.com you do not need to register; however, we suggest you create an account to access exclusive areas and services dedicated to our customers.
Item search
Discover new trends and the most interesting designers directly from our Home Page selections, by choosing a designer or category from the navigation menu, or by using the website's internal search.
Product information
On each product page, you will find all available sizes and colours, a description and the composition of the item, and when applicable, whether availability is limited or if it is the last one available in the warehouse. Click on the product image to zoom in and see all of the details.You will also see if the item is sold by YOOX or one of our partners.
How to order
From the item page, select the desired colour and size of the product
Add the product to your Shopping Bag
Once you have finished shopping, click the "Proceed to Checkout" button in your Shopping Bag
Enter your email and your shipping address
Select a and a
Check that the information you entered is correct and click "Purchase Now".
If you are paying with a credit card, before completing your purchase you may be asked for a secondary authentication in order for your payment to be authorised. In this case, you will need to insert a one-time password, an SMS code, or another authentication method, in accordance with the established procedures of the credit card provider.
You will receive a confirmation email shortly after with the details of your order. As soon as your order is sent, you will receive one or more Shipping Confirmation emails.
Our courier delivers from Monday to Friday during business hours and will make one delivery attempt to the shipping address indicated while placing the order. Should this not be possible, the parcel will be delivered to the nearest UPS Access Point. For more detailed information on delivery methods, see the .
Our warehouse is closed for these . Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.
If your order contains items sold by our partners, please contact the partner in question directly to check which days shipping and delivery do not occur.
In order to offer our customers an ever more complete shopping experience, YOOX has expanded its assortment with a wide range of pre-owned products and accessories. These are offered in collaboration with selected partners.
For more information about pre-owned products, .
To find information about how to order, receive or return items sold by our partners, please read our FAQs.
yoox.com offers guaranteed delivery by 24 December for your gifts.
Choose your preferred delivery option:
- STANDARD DELIVERY: Complete your order by 14 December at 9 am GMT.
- EXPRESS DELIVERY: Complete your order by 20 December at 1 pm GMT.
Please note that the dates are valid for items sold by YOOX only. We invite you to contact the partner to receive information about delivery times and returns during the Holiday Season for items sold by partners.
Holiday Return Policy
For your gifts, we have decided to extend our return period during the holiday season.
All orders placed and delivered between 13 November and 23 December can be returned until 7 January. For orders delivered after 23 December, the regular return policy applies.
The extended return period applies only to items sold by YOOX. For items sold by partners, contact the partner for more information.
Exchanges
If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 15 days of delivery date.
Fill out the Return Form, choose the “Exchange” option and select a replacement size and/or color from those available. We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order.
You will receive a Shipping Confirmation email when the package has been dispatched. You can exchange the size and/or color of an item one time only, but you can always return it by following the instructions in our .
It is not possible to request an exchange for items sold by one of our partners.
To return an item sold by a partner, please visit the View your order section for information on how to make returns or contact a Partner.
Refunds
We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.
The time needed to process your refund may vary based on the used:
Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.
Please bear in mind that returned items may be processed at different times and refunds may arrive separately.
