Ordering on yoox.com
To make purchases on yoox.com you do not need to register; however, we suggest you create an account to access exclusive areas and services dedicated to our customers.
Discover new trends and the most interesting designers directly from our Home Page selections, by choosing a designer or category from the navigation menu, or by using the website's internal search.
On each product page, you will find all available sizes and colours, a description and the composition of the item, and when applicable, whether availability is limited or if it is the last one available in the warehouse. Click on the product image to zoom in and see all of the details.You will also see if the item is sold by YOOX or one of our partners.
How to order
- From the item page, select the desired colour and size of the product
- Add the product to your Shopping Bag
- Once you have finished shopping, click the "Proceed to Checkout" button in your Shopping Bag
- Enter your email and your shipping address
- Select a and a
- Check that the information you entered is correct and click "Purchase Now".
If you are paying with a credit card, before completing your purchase you may be asked for a secondary authentication in order for your payment to be authorised. In this case, you will need to insert a one-time password, an SMS code, or another authentication method, in accordance with the established procedures of the credit card provider.
You will receive a confirmation email shortly after with the details of your order. As soon as your order is sent, you will receive one or more Shipping Confirmation emails.
Shipping Times and Costs
Our courier delivers from Monday to Friday during business hours and will make one delivery attempt to the shipping address indicated while placing the order. Should this not be possible, the parcel will be delivered to the nearest UPS Access Point. For more detailed information on delivery methods, see the .
If your order has been shipped with DHL, our courier will make two delivery attempts. After the second failed attempt, the courier will contact you to arrange a new delivery date. Should this not be possible, your order will be returned to our warehouse.
Our warehouse is closed for these . Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.
If your order contains items sold by our partners, please contact the partner in question directly to check which days shipping and delivery do not occur.
About YOOX Partners
In order to offer our customers an ever more complete shopping experience, YOOX has expanded its assortment with a wide range of pre-owned products and accessories. These are offered in collaboration with selected partners.
For more information about pre-owned products, .
To find information about how to order, receive or return items sold by our partners, please read our FAQs.
If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 15 days of delivery date.
Fill out the Return Form, choose the “Exchange” option and select a replacement size and/or color from those available. We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order.
You will receive a Shipping Confirmation email when the package has been dispatched. You can exchange the size and/or color of an item one time only, but you can always return it by following the instructions in our .
It is not possible to request an exchange for items sold by one of our partners.
To return an item sold by a partner, please visit the View your order section for information on how to make returns or contact a Partner.
We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.
The time needed to process your refund may vary based on the used:
Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.
Cash on Delivery: Your refund will be issued through wire transfer to a bank account that should be indicated in the Return Form. You will see the refund in your account within 10 business days of the Return Confirmation email. Please ensure your bank account is registered in the same country that the order was placed.
Moneyoox: the reimbursed sum will be available within 24 hours of the Return Confirmation email. Visit our for more information.
Please bear in mind that returned items may be processed at different times and refunds may arrive separately.
Klarna: refunds are processed in accordance with your selected payment plan. View the status of your return or cancellation in your Klarna account. Depending on your payment provider, it can take up to 7 business days for the refund to show in your account. The refund cannot be issued to Moneyoox.
Where is my return?
You can check the status of your return at any time on the Follow your Return page.