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Have questions about an order or return?
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UNITED STATES
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Can I use my own return service?

For all items sold and shipped by YOOX You can certainly use a different courier than the one that delivered the package. Please send the return to the following address:

YOOX NET-A-PORTER GROUP
125 Delawanna Avenue
Clifton, NJ 07014
New Jersey

Keep in mind that if you do not use our return label, yoox.com is not responsible for any theft or loss during transport; therefore, we suggest you choose a trackable shipping service. If you use your own return method, no return fee will be deducted from your refund.

For items sold by our partners, please visit the View your Order section for information on returns and contacting the partner.

Items sold by partners cannot be returned to YOOX.

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