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We inform you that due to a high number of requests received, the acceptance of your return may suffer a slight delay compared to standard schedule.
We would like to reassure you that we are doing our best to restore standard schedule with no further delay.

Return Policy

You can return any item purchased on yoox.com within 60 days of the delivery date. Here’s how:

  1. Fill out the Return Form.
  2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
  3. Use the pre-paid UPS Return Label included in your order and leave the package at a UPS drop-off location. We will deduct a flat Return Fee of USD 6.95 (plus Sales Tax on this fee, where applicable) from your refund.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

Items such as Final Sale, Vintage and Clearance items, Underwear, Swimwear, Sunglasses and Fragrance cannot be returned.

All return conditions apply to exchanges as well.

For further information on the conditions for exercising your right to return, please see the Legal Area.

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