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FAQ

Ordering on yoox.com

To make purchases on yoox.com you do not need to register; however, we suggest you create an account to access exclusive areas and services dedicated to our customers.

Item search

Discover new trends and the most interesting designers directly from our Home Page selections, by choosing a designer or category from the navigation menu, or by using the website's internal search.

Product information

On each product page, you will find all available sizes and colors, a description and the composition of the item, and when applicable, whether availability is limited or if it is the last one available in the warehouse. Click on the product image to zoom in and see all of the details.

How to order

  1. From the item page, select the desired color and size of the product
  2. Add the product to your Shopping Bag
  3. Once you have finished shopping, click the "Proceed to Checkout" button in your Shopping Bag
  4. Enter your email and your shipping address
  5. Select a and a
  6. Check that the information you entered is correct and click "Purchase Now"
     
    You will receive a confirmation email shortly after with the details of your order. From this moment on, our warehouse will take care of everything and as soon as the order ships, we will notify you with another confirmation email.

Shipping Times and Costs



Our delivery costs are flat and there are no extra costs at delivery (duties are on us!). In case sales taxes apply, the amount will be clearly displayed at checkout. UPS is our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our US Distribution Center.

Our US Distribution Center is closed for these . Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.

Find your size

Find the right size for you with the help of our tables:
 
WOMAN:
- - -
 
MAN:
- -
 
KIDS:
- -

During the search, filter the products by one or more sizes.

Select the US size on the product page. Find the size stated on the garment label.

The garment model, style, fabric, and treatment may affect the way it fits. If the fit differs from the standard, this will be stated on the product page. 

Exchanges

If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 60 days of delivery date.

Fill out the Return Form, choose the “Exchange” option and select a replacement size and/or color from those available. We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order. 

You will receive a Shipping Confirmation email when the package has been dispatched. You can exchange the size and/or color of an item one time only, but you can always return it by following the instructions in our .

Refunds

We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.

The time needed to process your refund may vary based on the used:

Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.

Moneyoox: the reimbursed sum will be available within 24 hours of the Return Confirmation email. Visit our for more information.

Where is my return?

You can check the status of your return at any time on the Follow your Return page.

Kids

Consult our size chart to find the best fit for you.
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