To make purchases on yoox.com you do not need to register; however, we suggest you create an account to access exclusive areas and services dedicated to our customers.
Item search
Discover new trends and the most interesting designers directly from our Home Page selections, by choosing a designer or category from the navigation menu, or by using the website's internal search.
Product information
On each product page, you will find all available sizes and colors, a description and the composition of the item, and when applicable, whether availability is limited or if it is the last one available in the warehouse. Click on the product image to zoom in and see all of the details. You will also see if the item is sold by YOOX or one of our partners.
How to order
From the item page, select the desired color and size of the product
Add the product to your Shopping Bag
Once you have finished shopping, click the "Proceed to Checkout" button in your Shopping Bag
Enter your email and your shipping address
Select a and a
Check that the information you entered is correct and click "Purchase Now"
You will receive a confirmation email shortly after with the details of your order. From this moment on, our warehouse will take care of everything and as soon as the order ships, we will notify you with another confirmation email. If your order contains one or more items sold by our partners, you will receive separate shipping confirmation emails containing a tracking number for each shipment.
Our delivery costs are flat and there are no extra costs at delivery (duties are on us!). In case sales taxes apply, the amount will be clearly displayed at checkout. UPS is our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our US Distribution Center.
Our US Distribution Center is closed for these . Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.
If your order contains items sold by our partners, please check directly with the partner the days on which shipments and deliveries do not take place.
yoox.com offers guaranteed delivery by December 24th for your gifts.
Choose your preferred delivery option:
- STANDARD DELIVERY: Complete your order by December 14th at 6 am EST.
- EXPRESS DELIVERY: Complete your order by December 18th at 6 am EST.
Exchanges
If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 60 days of delivery date.
Fill out the Return Form, choose the “Exchange” option and select a replacement size and/or color from those available. We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order.
You will receive a Shipping Confirmation email when the package has been dispatched. You can exchange the size and/or color of an item one time only, but you can always return it by following the instructions in our .
You cannot request exchanges for items sold by one of our partners.
Refunds
We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.
The time needed to process your refund may vary based on the used:
Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.
Moneyoox: the reimbursed sum will be available within 24 hours of the Return Confirmation email. Visit our for more information.
Klarna: refunds are processed in accordance with your selected payment plan. View the status of your return or cancellation in your Klarna account. Depending on your payment provider, it can take up to 14 days for the refund to show in your account.
Please bear in mind that returned items may be processed at different times and refunds may arrive separately.
