You can return any item purchased on yoox.com within 60 days of the delivery date. If you would like to return an item purchased from one of our partners, please visit the View your Order section for information on how to return it or how to contact the partner.
Items sold by our partners cannot be returned to YOOX. For more information, visit the YOOX Partner section.
Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
Use the pre-paid UPS Return Label included in your order and leave the package at a UPS drop-off location. We will deduct a flat Return Fee of USD 6.95 (plus Sales Tax on this fee, where applicable) from your refund.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches our warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
Items such as Final Sale, Vintage and Clearance items, Underwear, Swimwear, Sunglasses and Fragrance cannot be returned.
All return conditions apply to exchanges as well.
For further information on the conditions for exercising your right to return, please see the Legal Area.
If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 60 days of delivery date.
Fill out the Return Form, choose the “Exchange” option and select a replacement size and/or color from those available. We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order.
You will receive a Shipping Confirmation email when the package has been dispatched. You can exchange the size and/or color of an item one time only, but you can always return it by following the instructions in our .
You cannot request exchanges for items sold by one of our partners.
Refunds
We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.
The time needed to process your refund may vary based on the used:
Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.
Moneyoox: the reimbursed sum will be available within 24 hours of the Return Confirmation email. Visit our for more information.
Klarna: refunds are processed in accordance with your selected payment plan. View the status of your return or cancellation in your Klarna account. Depending on your payment provider, it can take up to 14 days for the refund to show in your account.
Please bear in mind that returned items may be processed at different times and refunds may arrive separately.
