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FAQs

FAQs

What exactly is yoox.com affiliate programme?
yoox.com affiliate programme offers you the possibility to place links to yoox.com on your website, providing you with a personal tracking code. By placing these links on your site, your visitors will have the opportunity to click through to yoox.com and buy our products.
How much does it cost to join?
Nothing, it's completely free!
How do I get started?
Firstly, choose the partner through which your affiliation with us will be managed. At present, you can choose between the networks you find on our SIGN UP page. Register on the site of your chosen partner and look for the yoox.com program there. In most cases you will find a search box where you simply have to type in YOOX to find the program. Then click on the appropriate button to send your affiliate application. Shortly afterwards, you will receive an email informing you whether or not your site has been accepted.
If you have been accepted, go to the platform of our partner and choose the advertising units, text links or product feeds you wish to use on your site. You will also have access to a personal control panel with which you can monitor day-to-day performance.

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How long does the acceptance process take?
We normally manage to check all affiliate applications within a week of receiving them, but at particularly busy times we may take longer.
What are some of the reasons that could lead to my site being rejected from the programme?
We personally check each and every proposed affiliate website. We reserve the right to refuse any site that contains objectionable material including, but not limited to: violence, pornography, inappropriate language or content.
How will you help me with my site design?
We'll provide you with a daily updated product data feed; we will periodically provide you with new banners and text links; we'll also inform you about promotions and special offers. All this can help you add content to your site, the rest is up to you - you just have to decide where to place the banners and other creatives on your site.
Can I develop my own textlinks or creatives and link them to yoox.com?
No, you can't use any creatives other than those made available to you by affiliation team on the partners' pages. Our partners' pages are the only place that will allow you to embed all products, links and images with your unique affiliate site code - and this is the only way we can make sure that you get paid.
How do I know how my site is performing?
You can access reports through the Affiliate Window control panel. The reports provide information on impressions, clicks, orders and commissions that you've earned. Most of the data is updated daily, so that you can always get the most accurate information.
What is the commission that yoox.com pays to the affiliates?
Commissions are structured on the following scale, which includes four different rates:

 

- Cashback/Coupons sites: from 3% to 5% commission on net sales
- General - 7% commission on net sales
- Silver - 9% commission on net sales
- Gold- 11% commission on net sales


* Commissions are calculated based on order values net of VAT, returns and shipping costs.

 

I operate more than one site; can I join with all of them?
Yes, of course you can. Just sign up for each of them on our partners' pages.
How much can I earn?
There's no limit. It only depends on you.
Do I earn commissions on my own purchases?
No, you don't. Personal purchases are not eligible for compensations, and should not be placed through your referring links. If affiliation team discovers such orders, they'll be cancelled and you can be removed from our programme.
Who handles the orders?
YOOX Goup processes all of the orders itself.
Who handles customer service?
YOOX Group handles the customer service through a toll-free number and e-mail support.
I still have some questions, what can I do?
Just write an e-mail to affiliation@yoox.com, and we'll be happy to answer any of your queries.