YOOX NET-A-PORTER GROUP S.p.A. ("YOOX") offers you the possibility of using the following "MYOOX" services ("Services")*:
a) My orders: follow the shipment of your orders, change or return items that are not for you and see the your order history.
b) Dream Box: save the items you most want and keep an eye on their availability.
c) Moneyoox: choose the fastest and easiest refund method for the items you want to return. Use the virtual credit obtained for your next orders.
d) Première: save your searches while shopping and stay updated on new arrivals of the items that interest you most.
e) My data: manage your registration data.
f) My addresses: save or modify your addresses to always have them available and complete your purchases faster.
g) My cards: save or modify the cards you use for your purchases and complete your orders quickly and always in a secure manner.
h) My Sizes: create your profiles and only find the items in your perfect size.
i) YOOXMIRROR, available only on the IOS app: create your own personalised avatar.
If you want to use the Services you must be an adult user, register on yoox.com creating your Myoox account and accept these terms and conditions for using the services ("Conditions"). Registration is free. To create your Myoox account, you will need to fill out the registration form by entering the required information and guarantee to YOOX that the information provided during the registration process is complete, correct and truthful. In particular, with regards to the uploading of photographic images (“Photos”) for use on the service YOOXMIRROR, you explicitly declare that you are the exclusive and legitimate copyright holder of all copyrights relating to these images. YOOX shall not in any way be held liable for photos of third parties uploaded by you. We will send you an email to confirm your registration. We remind you that the credentials to access your Myoox account must be used exclusively by you and cannot be transferred to third parties. Notwithstanding the legal limitations, YOOX cannot in any way be held responsible in the event that unauthorised third parties access your Myoox account. We therefore ask you to keep your credentials confidential and to immediately inform YOOX if you suspect that there has been unauthorised access to your Myoox account or that your password has been violated.
It may be necessary to use electronic communication channels for the provision of some services (such as e-mail, SMS or telephone). If you want to use these specific services, you will be asked to give your consent to be contacted by YOOX for the related communications by SMS, email or other communication channel.
3. Duration and termination
Registration with the services will be effective from the moment you receive the confirmation email and for the entire period in which you use the services.
You may, at any time and for any reason, cancel your subscription to the services by sending a request to our Customer Service by selecting "privacy". In case you have exercised the right of withdrawal, we will send you an email to confirm the cancellation from the services.
YOOX reserves the right to cancel your registration to the services in case of violation of the provisions contained in these Conditions, or in the event that complete, truthful and correct personal data has not been provided, without prejudice to the right to compensation for the damage suffered. YOOX also reserves the right to temporarily suspend, without prior notice, the provision of the services for the time necessary for technical interventions necessary and/or appropriate to improve the quality of the services. YOOX may, at any time, interrupt the provision of the services for security reasons.
4. Warning on the services
YOOX does its best to provide accurate services. Without prejudice to the legal limits, the services are provided free of charge as they are ("AS IS"). YOOX does not provide any guarantee, by way of example but not limited to, the quality, the proper functioning, the absence of interruptions or the suitability of the services for an objective or a particular result set by the user.
5. Modification and updating
These Conditions are modified from time to time also in consideration of possible regulatory changes. The new Conditions will be effective from the date of publication on yoox.com. Therefore, you are requested to regularly access this section in order to check the publication of the most recent and updated conditions.
6. Terms And Conditions Of The YOOX SuperStar Loyalty Programme
Become part of the YOOX loyalty programme (hereinafter “YOOX SuperStar”), managed by YOOX NET-A-PORTER GROUP S.p.A and/or by its associated companies and subject to the following Terms and Conditions (hereinafter “SuperStar T&Cs”). By participating in the YOOX loyalty programme, the user agrees to be bound by the following T&Cs.
Becoming a YOOX SuperStar
To be eligible and participate in the YOOX SuperStar programme, you must have a registered YOOX account.
If you meet the requirements to become a YOOX SuperStar, you will be signed up for the programme automatically when you spend a minimum of 2,573.00 GBP, 3,000.00 EUR, 3,093.00 USD, 421,455.00 JPY, 11,359.00 AED, 11,615.00 SAR or 24,243.00 HKD according to the currency in use in your location. This total will be calculated based on the amount paid for each of your orders in the preceding 12 months, excluding returns, cancelled orders, delivery costs, duties and taxes (“Minimum Spend”).
The Minimum Spend will be updated on your account on a bimonthly basis, however, the value of each order will be added only once the associated return period has ended. The length of the return period is indicated in the Terms and Conditions of the YOOX website. YOOX reserves the right to modify the return period at its own discretion at any time and without prior notice. Make sure to check the most recent version of our website Terms and Conditions and of these SuperStar T&Cs regularly.
Once you join the YOOX Superstar programme, your membership will last for a period of 12 months from the date of your choosing.
Make sure to activate our push notifications and emails. This will allow us to send you updates regarding the latest news and exclusive promotions.
If you delete your YOOX account, the calculation of your expenses for the purposes of reaching the Minimum Spend will also be deleted. If you create a new account ex-novo, your participation in the YOOX SuperStar programme will restart from the creation date of the new account, as if you were a new client. You will not be able to restore your history on this new account.
If you possess more than one YOOX account, each of them will be considered an account in its own right and it will not be possible to combine them.
General information about the YOOX SuperStar programme
Make sure that the contact information on your YOOX account is accurate and up to date. We will not be held responsible for any calculation errors in the Minimum Spend caused by incorrect data provided by the user.
All orders placed on YOOX are subject to the Terms and Conditions of the YOOX website, available here. Please be reminded that all items purchased on YOOX must be used for personal and not commercial purposes.
YOOX SuperStar status is non-transferable and may not be exchanged or converted into cash.
We reserve the right to modify the perks and the Minimum Spend to participate in the YOOX SuperStar programme exclusively at our discretion and at any time.
In the event of a dispute concerning the YOOX SuperStar programme or these T&Cs, YOOX's decision shall be considered final and no correspondence or discussion shall be undertaken.
These T&Cs and/or the programme and/or the perks associated with the YOOX SuperStar programme can be cancelled, modified and/or revoked at any time and without notice. You will be informed of major changes via email.
We reserve the right to cancel your membership in the YOOX SuperStar programme at any time if we reasonably believe that you have acted fraudulently or in violation of these T&Cs.
The loyalty programme does not apply to employees of YOOX NET-A-PORTER GROUP S.p.A and/or its affiliated companies.
Should you wish to cancel your membership in the YOOX SuperStar programme or if you need assistance and/or further information, please contact our Customer Care team here.
*The availability of the services varies depending on your country. Check which services are available in your Myoox account.